Frequently Asked Questions (FAQ)
Clear, direct, and professional answers. If you have a question about how we work, you'll probably find the answer here.
Services and Operations
1. What type of products do you handle?
Fruits, fresh vegetables, bees for pollination, fruit trees, seeds and agricultural supplies.
2. Does Cinturrino buy or sell the product?
No. We are an agency. We facilitate sales, but we don't buy or resell.
3. Do you offer logistics services?
Yes, for all the products we manage.
4. What type of transport do they use?
Intermodal: truck, ship, train and plane.
5. In which countries do they operate?
Throughout Europe, Türkiye, Poland, Morocco and Latin America.
6. What services do they offer exactly?
Commercial intermediation, logistics, quality control, document support and training.
7. Do you offer after-sales service?
Yes, we handle incidents after delivery or sale.
8. Can I use only the logistics part?
Yes. Many customers do.
9. Can I use only the commercial part?
Yes, and you can delegate the logistics to third parties if you wish.
10. Do they offer quality control?
Yes. Before loading and optionally upon arrival.
Clients and Requirements
11. What do I need to work with you as a producer?
Quality product, basic documentation and operational commitment.
12. Do you work with small producers?
Yes. If they meet the minimum requirements, they can begin.
13. How do I register?
Contact us and complete the form. Activation within 24–72 hours.
14. Can I work with you if I am new to the industry?
Yes. We support new companies and start-ups.
15. What minimum volume do they require?
It depends on the product, but we accept partial shipments.
16. Do you work with supermarkets?
Yes. GDO, regional supermarkets and wholesalers.
17. How do you select suppliers?
For reliability, quality, compliance and continuity.
18. How do you choose your buyers?
We verify their history, capabilities, and reputation.
19. Can I see statistics of my transactions?
Yes. From the platform.
20. Can I change providers if I am not satisfied?
Sure. We have some alternatives for you.
Logistics and Transportation
21. Is the transport refrigerated?
Yes, for all fresh produce.
22. Do you work with groupage?
Yes. We coordinate shared loads.
23. Can I ship with my own trucks?
Yes, if it is compatible with the times and processes.
24. Can I choose the destination warehouse?
Yes, within the network or approved external.
25. Do they offer storage?
Yes. Cold and dry, as needed.
26. Do they have transport insurance?
Yes, all shipments are insured.
27. How do you handle logistical incidents?
With traceability, digital reporting and direct contact.
28. Can I receive notifications on WhatsApp?
Yes. Also by email, SMS and in the app.
29. How long does standard shipping take?
Between 24 and 72 hours within Europe.
30. Can I see the real-time tracking?
Yes, for all shipments.
Logistics and Transportation
31. Who issues the invoices?
The supplier. We handle everything else.
32. Do you offer fixed or spot contracts?
Both. Monthly campaigns or one-off orders.
33. What documents do they generate?
CMR, DDT, invoices, certificates, packing list, reports, etc.
34. Do they offer multilingual support?
Yes. Spanish, Italian, English, and French.
35. How do you handle payments?
The customer pays the supplier. We control everything.
36. Are there penalties for cancellations?
Only if the product is already committed or loaded.
37. Do you have a complaints system?
Yes. Through the app or by direct contact.
38. Can I work solely as a transporter?
Yes. We integrate verified carriers.
39. Can I just be a transit point?
Yes. We also operate with intermediate warehouses.
40. Do they offer integration with ERPs?
Yes, it depends on the client and the project.
Training, sustainability and extras
41. Do they offer training?
Yes. In logistics, sales, and quality.
42. Do you collaborate with universities?
Yes. Also with agricultural schools and technical centers.
43. Do you accept student interns?
Yes. Through specific agreements and programs.
44. Do you offer assistance at trade fairs?
Yes. We accompany our clients at key events.
45. Are they present at international trade fairs?
Yes. Macfrut, Fruit Attraction and others.
46. Does Cinturrino have physical offices?
Yes. In Italy (Vittoria) and Spain (Barcelona).
47. Can I visit your facilities?
Yes. By appointment.
48. What certifications do you hold?
GlobalG.AP, BIO, IFS, ISO (depending on the supplier).
49. Do you have a sustainability policy?
Yes. We prioritize responsible packaging, logistics, and suppliers.
50. Can I receive advice on new markets?
Yes. We help you identify opportunities and position yourself.
Special Operations
51. Can I work from outside Europe?
Yes. We have active operations in Latin America, Türkiye, and North Africa.
52. Do you handle organic products?
Yes, certified and traceable.
53. What happens if the customer does not pay?
We intervene and provide legal support if necessary.
54. Do you offer contracts for producer groups?
Yes. Also for consortia and OP.
55. Do you handle packaged or bulk products?
Both.
56. Can I send without intermediaries?
Yes, but we recommend that Cinturrino coordinate everything to avoid mistakes.
57. Can I limit my sales areas?
Yes. We adapt your operations to the desired area.
58. What advantages do they have over a traditional operator?
Efficiency, direct presence, digitization and transparency.
59. Is Cinturrino an app or an agency?
We are a real agency, with people and a structure. We are not just a platform.
60. What do I need to do to get started today?
Contact us here and you can be up and running within 48 hours.
