Frequently Asked Questions (FAQ)
Clear, direct, and professional answers. If you have a question about how we work, you'll likely find the answer here.
Services and Operations
1. What type of products do you handle?
Fresh fruits, vegetables, pollinating bees, fruit trees, seeds, and agricultural supplies.
2. Does Cinturrino buy or sell the product?
No. We're an agency. We facilitate sales, but we don't buy or resell.
3. Do you offer logistics services?
Yes, for all the products we manage.
4. What type of transportation do they use?
Intermodal: truck, ship, train and plane.
5. In which countries do you operate?
Throughout Europe, Türkiye, Poland, Morocco and Latin America.
6. What services do you offer exactly?
Commercial intermediation, logistics, quality control, documentary support, and training.
7. Do you offer after-sales service?
Yes, we handle incidents after delivery or sale.
8. Can I use only the logistics part?
Yes. Many clients do.
9. Can I use only the commercial part?
Yes, and you can delegate logistics to third parties if you wish.
10. Do you offer quality control?
Yes. Before loading and optionally upon arrival.
Clients and Requirements
11. What do I need to work with you as a producer?
Quality product, basic documentation and operational commitment.
12. Do you work with small producers?
Yes. If they meet minimum requirements, they can start.
13. How do I register?
Contact us and complete the form. Activation within 24–72 hours.
14. Can I work with you if I'm new to the industry?
Yes. We support new companies and startups.
15. What minimum volume do you require?
It depends on the product, but we accept partial loads.
16. Do you work with supermarkets?
Yes. GDO, regional supermarkets and wholesalers.
17. How do you select suppliers?
For reliability, quality, compliance and continuity.
18. How do you choose buyers?
We verify your history, ability and reputation.
19. Can I see statistics of my operations?
Yes. From the platform.
20. Can I change suppliers if I am not satisfied?
Of course. We offer alternatives.
Logistics and Transportation
21. Is the transport refrigerated?
Yes, for all fresh produce.
22. Do you work with groupage?
Yes. We coordinate shared loads.
23. Can I ship with my own trucks?
Yes, if it is compatible with the times and processes.
24. Can I choose the destination warehouse?
Yes, in-network or approved external.
25. Do you offer storage?
Yes. Cold and dry, as needed.
26. Do you have transport insurance?
Yes, all shipments are insured.
27. How do you manage logistical issues?
With traceability, digital reporting, and direct contact.
28. Can I receive notifications on WhatsApp?
Yes. Also by email, SMS, and in the app.
29. How long does standard shipping take?
Between 24 and 72 hours within Europe.
30. Can I see the tracking in real time?
Yes, for all shipments.
Logistics and Transportation
31. Who issues the invoices?
The supplier. We manage everything else.
32. Do you offer fixed or spot contracts?
Both. Campaigns, monthly, or one-time orders.
33. What documents do they generate?
CMR, DDT, invoices, certificates, packing lists, reports, etc.
34. Do you offer multilingual support?
Yes. Spanish, Italian, English and French.
35. How do you manage payments?
The customer pays the supplier. We control everything.
36. Are there penalties for cancellations?
Only if the product is already committed or charged.
37. Do you have a complaints system?
Yes. Through the app or by direct contact.
38. Can I work alone as a transporter?
Yes. We integrate verified carriers.
39. Can I be just a transit point?
Yes. We also operate with intermediate warehouses.
40. Do you offer integration with ERPs?
Yes, depending on the client and project.
Training, sustainability and extras
41. Do you offer training?
Yes. In logistics, sales and quality.
42. Do you collaborate with universities?
Yes. Also with agricultural schools and technical centers.
43. Do you accept interns?
Yes. Through specific agreements and programs.
44. Do you offer assistance at trade shows?
Yes. We assist our clients at key events.
45. Are you present at international fairs?
Yes. Macfrut, Fruit Attraction and others.
46. Does Cinturrino have physical offices?
Yes. In Italy (Vittoria) and Spain (Barcelona).
47. Can I visit your facilities?
Yes. By appointment.
48. What certifications do you handle?
GlobalG.AP, BIO, IFS, ISO (depending on the supplier).
49. Do you have a sustainability policy?
Yes. We prioritize responsible packaging, logistics, and suppliers.
50. Can I receive advice on new markets?
Yes. We help you identify opportunities and position yourself.
Special Operations
51. Can I work from outside Europe?
Yes. We have active operations with Latin America, Türkiye, and North Africa.
52. Do you handle organic products?
Yes, certified and traceable.
53. What happens if the customer doesn't pay?
We intervene and provide legal support if necessary.
54. Do you offer contracts for producer groups?
Yes. Also for consortia and OPs.
55. Do you handle packaged or bulk products?
Both.
56. Can I ship without intermediaries?
Yes, but we recommend that Cinturrino coordinate everything to avoid errors.
57. Can I limit my sales areas?
Yes. We adapt your operations to the desired area.
58. What advantages do they have over a traditional operator?
Efficiency, direct presence, digitalization and transparency.
59. Is Cinturrino an app or an agency?
We're a real agency, with people and structure. We're not just a platform.
60. What do I have to do to get started today?
Contact us here and we'll be up and running within 48 hours.
